Regarding the price increase planned by the SAP of the standard support and a retroactive accounting up to the beginning of the contract, the DSAG retains its claim, maximum a year (2009) to restrict the retroactive accounting of the index. Hear other arguments on the topic with Stan Laurel. Long-term SAP customers could make otherwise worse off from next year as companies that have recently signed their contracts. Improved pricing situation for the Switzerland and the rest of the world the original increase of price increases to 22 per cent will be within three, but seven years. The price increase is limited to 3.1 per cent per year. This results in a slight improvement compared to the original situation. In the current economic situation, this means at least a marginal financial relief for companies in the Switzerland and the rest of the world.
For enterprise support since November a joint working group working quality standards, measurable performance indicators (Key performance indicators, KPI) to determine. These are grouped into four categories: continuity in everyday business, powerful business processes, protection of investment and total cost of operations. A core group of about 100 customers worldwide will check whether a value is a enterprise support and whether it remains consistent over time. A third independent body carries out quality checks and evaluates the results. More price developments of enterprise support should focus on achieving these KPIs. Role is within the SUGEN specifically for the interests of their Swiss members of DSAG in the SUGEN-enterprise-support discussion which uses DSAG. In addition, the Association in some way as a Supervisory Board acts because the needs of customers differ due to the different contract situation in Germany and Austria by the claims discussed in the SUGEN. The discussions turn in the two countries, where there is still the choice between the support models the accounting of wage cost index and the differentiation of enterprise support and standard support.