And that is a blessing. It is best to make sure do well to give his client what you expect (if reasonable) and then do something else? gift-giving extra value to its customers and a genuine appreciation for bringing to his attention. His jaw hit the floor often. You'd be absolutely amazed at how this in turn, even more dissatisfied the complainant in an extremely loyal and perhaps even a lifetime (and happy) customers. 2.
The client who claimed to represent others who will not say a word. If you have a customer who makes a complaint about something related to your business, you should assume there are others who probably had the same problem, but he never said a word to you. It is well established that most customers usually do not say a peep. Usually prefer to avoid confrontation, so just go away and start doing business with one of its competitors. You want to avoid it like the plague. The best way is to make sure you ask your customers regularly for their candid comments. And then be sure to make adjustments and let them know what you did.
3. A complaint is often a call to your customers what they really need. It's one thing for you to find out what you think your customers need, but it's even better when you say. Since most consumer complaints are based on failed expectations, a complaint is an excellent opportunity to assess how well is tailored to meet the needs of its customers.